PRIVACY & COOKIE POLICY

NetFlux Operations
Last Updated: 20 April 2025

1. Introduction

NetFlux Operations (“NetFlux”, “we”, “us”, or “our”) operates digital platform environments that organisations rely on to coordinate work across teams, locations, and programmes.

From our base in Paris, France, we manage persistent platform environments that support ongoing operational activity. These environments remain active throughout the working day and form part of our clients’ core workflows.

This Privacy & Cookie Policy explains how we collect, use, store, and protect personal data when:

• You visit our website

• You contact us

• You engage NetFlux Operations for platform management services

• You interact with environments we operate on behalf of clients

This policy is designed to comply with:

• EU General Data Protection Regulation (EU GDPR)

• Applicable international data protection standards

2. Company Details

Company Name:
NetFlux Operations

Registered Base:
Paris, France

Privacy Contact Email:
privacy@netfluxoperations.com (or appropriate domain email)

PRIVACY

3. Our Role in Data Processing

Depending on context, NetFlux Operations may act as:

Data Controller

When processing personal data for our own purposes, including:

• Website enquiries

• Commercial discussions

• Vendor engagement

Data Processor

When operating digital platform environments on behalf of clients.
In these cases:

• The client remains the data controller.

• NetFlux processes personal data strictly under contractual instruction.

4. What Personal Data We Collect

A. Business Contact Information

• Name

• Company name

• Job title

• Business email address

• Telephone number

• Information submitted through contact forms

B. Platform & Operational Data (Client Environments)

When managing operational environments, we may process:

• User account identifiers

• Access logs

• System usage records

• Activity and audit logs

• Workflow and coordination metadata

Where this includes personal data, it is processed solely in accordance with client instructions.

C. Website & Technical Information

When you visit our website, we may collect:

• IP address

• Browser type

• Device information

• Pages visited

• Time spent on pages

• Referral source

This information may be collected through cookies or analytics tools.

We do not intentionally collect special category (sensitive) personal data through our website.

5. Why We Process Personal Data

We process personal data to:

• Respond to enquiries

• Operate and maintain managed platform environments

• Ensure continuity of service

• Monitor performance and reliability

• Maintain system security

• Comply with legal obligations

NetFlux Operations does not sell personal data.

6. Legal Basis for Processing (EU GDPR)

Where GDPR applies, we rely on:

• Contractual necessity (providing agreed services)

• Legitimate interests (ensuring reliable platform operations)

• Legal obligation

• Consent (where required, including for non-essential cookies)

7. Data Sharing

We may share personal data with:

• Technology and infrastructure providers

• Monitoring and security service providers

• Professional advisers

• Regulatory authorities where legally required

All third parties are required to implement appropriate safeguards.

8. International Data Transfers

As NetFlux supports organisations operating across regions, personal data may be transferred outside France or the European Economic Area.

Where required, we implement appropriate safeguards, including:

• Standard Contractual Clauses (SCCs)

• Contractual data protection commitments

• Other legally recognised transfer mechanisms

9. Data Retention

We retain personal data only as long as necessary to:

• Support active platform engagements

• Maintain operational records

• Meet legal and regulatory obligations

Website enquiry data is typically retained for up to 24 months, unless a longer commercial relationship is established.

Retention of client environment data is governed by contractual agreements.

10. Your Rights (EU Residents)

If you are located in the European Union, you have the right to:

• Access your personal data

• Rectify inaccurate data

• Request erasure

• Restrict processing

• Object to processing

• Request data portability

• Withdraw consent

You may lodge a complaint with the French supervisory authority (CNIL) or your local data protection authority.

To exercise your rights:

📧 privacy@netfluxoperations.com

11. Data Security

NetFlux Operations implements appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, or destruction.

Given the operational nature of our services, we prioritise:

• Controlled system access

• Continuous monitoring

• Structured change management

• Operational continuity

COOKIES

12. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They support website functionality and help us understand usage patterns.

13. Types of Cookies We Use

Essential Cookies

Required for:

• Core website functionality

• Secure navigation

• Basic system stability

These cannot be disabled through our consent tool.

Analytics Cookies

Used to:

• Monitor website traffic

• Understand visitor behaviour

• Improve site usability

Where required under EU law, analytics cookies are placed only after consent.

Marketing Cookies

NetFlux Operations does not currently use advertising or behavioural marketing cookies.

If this changes, this policy will be updated.

14. Managing or Withdrawing Consent

You may:

• Accept or reject non-essential cookies via our cookie banner

• Adjust your browser settings to block or delete cookies

• Clear stored cookies at any time

Withdrawing consent does not affect prior lawful processing.

15. Children’s Data

Our services are directed at professional and business users. We do not knowingly collect personal data from children.

16. Updates to This Policy

We may update this Privacy & Cookie Policy periodically. The latest version will always be available on our website with the updated revision date displayed above.